Support
Frequently Asked Questions
Q1. What kind of products does Myhair Naturals offer?
We offer a range of natural hair care products including hair oils, shampoos, conditioners, and other hair care essentials — all crafted with natural ingredients.
Q2. Are your products suitable for all hair types?
Our products are formulated to be gentle and effective for most hair types. However, results may vary depending on individual hair type and usage pattern. We recommend reading the product description carefully before purchase.
Q3. How do I know if a product is safe for me?
We strongly recommend performing a patch test before applying any product fully. Apply a small amount on the inner wrist or behind the ear and wait 24 hours. If irritation occurs, discontinue use and consult a healthcare professional.
Q4. Are your products medically approved or clinically tested?
Our products are for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional for any serious hair or scalp concerns.
Q5. What payment methods do you accept?
We accept payments through trusted gateways such as Razorpay, which supports UPI, debit/credit cards, net banking, and wallets. All transactions are processed securely. Orders are confirmed only after successful payment.
Q6. Can I change or cancel my order after placing it?
Order modification or cancellation requests must be made as soon as possible by contacting us at help@myhairnaturals.com. Once the order is dispatched, we may not be able to cancel it.
Q7. How long does delivery take?
Orders are usually dispatched within 1–3 working days. Delivery typically takes 3–7 working days depending on your location. Delays may occur due to courier issues or unforeseen circumstances.
Q8. Do you offer returns or refunds?
Due to hygiene reasons, returns are accepted only in limited cases — specifically if you receive a damaged or incorrect product. You must notify us within 48 hours of delivery at help@myhairnaturals.com with proof (photo/video). Approved refunds are processed within 5–7 working days.
Q9. I received a wrong/damaged product. What should I do?
Contact us immediately at help@myhairnaturals.com within 48 hours of receiving the order. Share your order details along with clear photos or a video of the issue. We will review and resolve it promptly.
Q10. Do you ship across India?
Yes, we deliver across India. Delivery timelines may vary based on your pincode and courier serviceability.
Q11. Is my personal information safe with you?
Yes. We handle your personal data with strict confidentiality and do not sell or misuse it. Please refer to our Privacy Policy for full details.
Q12. How can I contact Myhair Naturals?
📧 Email: help@myhairnaturals.com
We aim to respond within 1–2 business days.